Contact Us
Due to the busy post Christmas & New Year period, COVID19 restrictions on our staff and Brexit impacting our shipping and supply chain, we are experiencing some delays in reviewing emails, processing and shipping any orders. Therefore, we are unable to guarantee orders will ship within our committed 3-5 day lead time. Whilst we are working hard to minimise impact to our customers, it is unavoidable at the moment. We kindly request your patience at this time and do assure you all emails, voicemails and messages will be responded to as soon as we can. Please accept our apologies for any inconvenience caused.
Before you get in touch with us, you may wish to check our handy FAQ page as the answer may already be there. We have more information in other areas of our website about our ORDERS, SHIPPING & DELIVERY and our GUARANTEES.
Please note, if you are a consumer based outside of the United Kingdom and wish to enquire about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item. Or you can contact the Ken Hom Woks Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies. You can find the contact information via our INTERNATIONAL DISTRIBUTOR page.
If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).
For any enquiries relating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.
|
Department |
|
Phone |
Opening Hours |
Email Response Time |
|
UK Web Orders/Online |
01252 828092 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc.
|
Department |
|
Phone |
Opening Hours |
Email Response Time |
|
UK Guarantee/Aftersales |
01252 828055 |
Mon - Fri 9am - 2pm |
Within 5 business days |
For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.
|
Department |
|
Phone |
Opening Hours |
Email Response Time |
|
UK Sales Office |
01252 828053 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc, please refer to our dedicated Catering page or use the details below to get in touch:
|
Department |
|
Phone |
Opening Hours |
Email Response Time |
|
UK Foodservice |
01252 828092 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard.
|
Department |
|
Phone |
Opening Hours |
Email Response Time |
|
Reception Switchboard |
01252 828000 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.
Our address is:
Ken Hom Woks
DKB Household UK LTD
Bridge House
Eelmoor Road
Farnborough
Hampshire
GU14 9XZ