Contact Us

Please note, if you are a consumer based outside of the United Kingdom and wish to enquire about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item or you can contact the Ken Hom Woks Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies. You can find the contact information via our INTERNATIONAL DISTRIBUTOR page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

Our offices will be closed from Saturday 23rd December 2023 to Monday 1st January 2024 (inclusive).
During this time, we will be unable to respond to any emails, telephone calls or voicemails. Normal service will resume from Tuesday 2nd January 2024.

For any enquiries relating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.

For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc. 

 *PLEASE NOTE* The Customer Service Line is offering a call back service; please leave us a voicemail with your details.

Call backs are usually between 9am and 5pm the next business day.
Please note, our offices are also closed from Saturday 23rd December 2023 to Monday 1st January 2024 (inclusive). Call backs will resume from Tuesday 2nd January 2024.
Thank you for your patience and understanding. 

For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.

For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc use the details below to get in touch:

If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard. 

If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.

Our address is:

Ken Hom Woks

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ

We are open Monday to Thursday 9am til 5pm, Friday 9am til 3pm. We are closed weekends, public holidays and bank holidays.