Customer Services

SERVICE UPDATE from w/c 4th January 2021
Due to the busy post Christmas & New Year period, COVID19 restrictions on our staff and Brexit impacting our shipping and supply chain, we are experiencing some delays in reviewing emails, processing and shipping any orders. Therefore, we are unable to guarantee orders will ship within our committed 3-5 day lead time. Whilst we are working hard to minimise impact to our customers, it is unavoidable at the moment. We kindly request your patience at this time and do assure you all emails, voicemails and messages will be responded to as soon as we can. Please accept our apologies for any inconvenience caused.

Customer Services

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form here, or email us direct on cust.serv@dkbrands.co.uk 

We will respond to your email/contact us form within 5 business days. 

We promise to respond to every query we receive and to help you as quickly as we can. Please avoid chasing before 5 working days, but if you have not heard from us after 5 working days, then please feel free to contact us again. Our response time applies to all Contact Us forms and emails/replies sent directly to cust.serv@dkbrands.co.uk