Customer Services

Christmas & New Year Order Dates 2020/21

Our office and warehouse operation is closed from Thursday 24th December 2020 to Sunday 3rd January 2021 (inclusive).

The last order date for orders to be delivered pre-Christmas is Monday 21st December. Orders placed up to this date will be delivered on or before Thursday 24th December.

We will endeavour to ship any order placed after Monday 21st December, but we cannot guarantee any delivery dates and these orders may end up being shipped in the New Year.

Any orders placed Thursday 24th December to Sunday 3rd January 2021 (inclusive) will start to be process & shipped from Monday 4th January 2021.

Customer Services

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form here, or email us direct on cust.serv@dkbrands.co.uk 

We will respond to your email/contact us form within 5 business days. 

We promise to respond to every query we receive and to help you as quickly as we can. Please avoid chasing before 5 working days, but if you have not heard from us after 5 working days, then please feel free to contact us again. Our response time applies to all Contact Us forms and emails/replies sent directly to cust.serv@dkbrands.co.uk